Returns & Refunds

 

Eligibility for Returns:

  1. Items must be returned within 7 days of the purchase date.
  2. Items must be in their original packaging and condition, unused, and undamaged.
  3. Proof of purchase (receipt or order confirmation) is required.
  4. Customers must provide a video of unpacking the product as proof of condition upon receipt.
  5. If you recieve a defective or incorrect item , please contact us within 3 days for receipt . We will arrange for a replacement without any additional cost

 

Non-Returnable Items:

  1. Items marked as " Sale" or "Non-Returnable."

 

Return Process:

  1. Contact our customer service team at [info@esperermotors.in] to initiate a return.
  2. Provide your order number, the reason for the return, and any other required details.
  3. Pack the item securely and include the details inside the package.
  4. Ship the item to the address provided.

 

Return Shipping:

Customers are responsible for return shipping costs unless the return is due to a mistake on our part (e.g., incorrect item or defective item). We recommend using a trackable shipping method.

 

Refunds

Once we receive your returned item, we will inspect it and notify you of the status of your refund.

 

Refund Process:

  1. If your return is approved, we will initiate a refund to your esperer wallet.
  2. The refund may take up to 7-10 business days to process, depending on your payment provider.

 

Partial Refunds:

In certain situations, only partial refunds are granted (e.g., items that are returned damaged, missing parts, or not in their original condition for reasons not due to our error).

 

A full refund of the amount of that product will be initiated only if the replacement of the same product is not available in stock with us. In all other cases, we will be replacing the product.

 

Exchanges

We only replace items if they are defective or damaged. If you need to exchange an item for the same product, please contact our customer service team at [info@esperermotors.in].

 

Contact Us

If you have any questions about our return and refund policy, please contact us at:

- *Email:* [info@esperermotors.in]

- *Phone:* [9400362369]

 

 

Policy update : we may update out policy time to time , any changes will be posted on our website with an updated effective date .